Frequently Asked Questions

Everything you need to know about your VION experience.

How long will it take for my VION order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

Are VION products sustainably made?

VION is committed to ethical fashion. 80% of our current collection is made using organic cotton or recycled polyester, and we partner only with fair-trade certified factories.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my package after it ships?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.